Understanding Our KPI Timeframes – And What Affects Processing Times
At Visa Skills Australia, we’re committed to delivering efficient, transparent, and high-quality services to support skilled trade professionals through their skills assessment and Recognition of Prior Learning (RPL) journey. One way we do this is by setting Key Performance Indicators (KPIs) for how long different stages of your assessment should take.
However, while we aim to meet these timeframes wherever possible, there are several factors—both within and outside of our control—that can influence how quickly your application is processed.
This article will help you understand:
- What our KPI timeframes are
- What can delay or speed up processing
- What you can do to help keep things on track
What Are KPI Timeframes?
KPI (Key Performance Indicator) timeframes are internal targets we set to process each stage of your assessment efficiently. These timeframes are designed to give you a clear expectation of how long each step should typically take.
Our general KPI targets for applicants going through TRA Pathway 1 or TRA Pathway 2 are:
| Stage | Target Timeframe |
| Application Review (initial check) | 5–10 business days |
| Document Assessment | 10–15 business days |
| Technical Interview Scheduling | Within 2–3 weeks after approval |
| Outcome Letter (after assessment) | 10 business days |
These timeframes are averages and may vary based on individual cases, peak periods, or document quality.
What Affects Processing Times?
Even with defined KPIs, certain factors can impact how quickly we can move your application through the system. These include:
1. Completeness and Quality of Documentation
The most common delays occur when:
- Required documents are missing
- Files are uploaded in the wrong format or poorly scanned
- Employment references are vague or incomplete
- Translations are missing or uncertified
Tip: Follow the checklist carefully and ensure all documents are high quality, clear, and complete.
2. Response Times from the Applicant
Once we contact you for additional evidence, clarification, or interview scheduling, any delay in your response will pause the progress.
Tip: Check your emails regularly (including your spam folder) and respond promptly to all communications.
3. Volume of Applications
At certain times of the year—such as after major visa announcements or changes to the Skilled Occupation List—application volumes spike.
Tip: Apply early and avoid leaving things until the last minute, especially if you’re on a visa timeline.
4. Verification Delays
We may need to verify:
- Employment history
- References
- Qualifications
- Identity documents
If employers are slow to respond or overseas institutions are difficult to contact, this can add time to the assessment process.
Tip: Let your referees and employers know in advance that they may be contacted and ask them to reply promptly.
5. Technical Assessment Availability
We coordinate technical assessments with experienced assessors, many of whom are active in the industry. Scheduling depends on their availability, your location, and your readiness.
Tip: Be flexible with interview times and prepared with your portfolio and supporting materials.
6. Public Holidays and Time Zones
If you’re applying from India, the Philippines, the UK, South Africa, Ghana, Zambia, Zimbabwe, or Sri Lanka, differences in time zones and national holidays (both Australian and your local ones) can occasionally impact scheduling and communication.
Tip: Keep these in mind when planning your assessment timeline.
How You Can Help Keep Things On Track
To help us meet KPI timeframes and get your result faster:
- ✅ Submit all required documents clearly and completely
- ✅ Use certified translations for non-English documents
- ✅ Respond quickly to emails and phone calls
- ✅ Prepare well for your technical interview
- ✅ Notify your referees to expect contact
- ✅ Communicate any changes in contact details promptly
Our Commitment
At Visa Skills Australia, we are dedicated to:
- Transparent communication at every stage
- Realistic timeframes based on your specific situation
- Supporting you throughout the process — especially if you’re applying from overseas or facing unique challenges
Need Help or Have a Time-Sensitive Case?
If you believe your application is urgent (e.g. due to visa deadlines), please contact us directly. While we can’t guarantee priority processing for every case, we’ll do our best to accommodate where genuine urgency exists.
Final Thoughts
Missing deadlines or facing delays can be stressful—especially when your future in Australia is at stake. But understanding the process and working with a responsive, professional team like Visa Skills Australia can help reduce frustration and keep your application on track.
We’re here to help tradespeople across India, the Philippines, the UK, South Africa, Ghana, Zambia, Zimbabwe, and Sri Lanka succeed in getting their skills formally recognised in Australia.
Ready to Start or Need Help With Your Application?
Get in touch with Visa Skills Australia today to get expert guidance, check your eligibility, or begin your RPL or skills assessment journey.